Communicate effectively with your customers and prospects on their preferred channel to attract them or serve them better.
100 % FrenchReliableSecureRGPD
Create high-performance emailing solutions
Engage your customers at every stage of their journey with relevant, personalized, and properly delivered messages. Campaigns, newsletters, transactional emails, and SMTP relay, with detailed tracking and deliverability support.
SMS & RCS
Stay close to your contacts, wherever they are
A direct channel to reach a wide audience with targeted messages: campaigns, alerts, reminders and, with RCS, enriched messages with images, carousels and action buttons.
Mobile notifications
Build customer loyalty with mobile notifications
An engaging and direct channel to reach your contacts wherever they are, as a complement or alternative to SMS.
OTP · two-factor authentication
Enhance security with OTP
Add reliable two-factor authentication by sending temporary codes via email or SMS. Protect your sensitive access and strengthen user trust with simple API integration.
Send mail without touching a sheet of paper
A hybrid mail solution: printing, inserting, postage, and sending are handled. Reduce costs and gain efficiency.
Private and public organizations have trusted us with their communications since 2011.
NewAvailable on the 1sthe October 2026
Snappy, the all-in-one marketing platform
Email, SMS, RCS or mail: whatever your channel, you have everything you need. A complete solution, customizable to your organization, with no hidden features.
- Everything is included: editor, contacts, segmentation, automations, statistics
- A team at your disposal that adapts Snappy to your needs
- Nothing hidden: all features, from day one
Included in Snappy
- Drag-and-drop editor
- Template library
- Contacts, lists, and tags
- Behavioral segmentation
- Message personalization
- Scheduled or smoothed sending
- Automations and follow-ups
- Detailed statistics
- Bounce and STOP management
- A/B testing
- Sub-accounts by entity
- APIs and webhooks
Is something missing for you? Let's talk about it, we adapt Snappy to the way you work.
SoonAI is coming to Snappy to help you write, target, and optimize your campaigns.
One technology, two ways to use it
A platform for your campaigns, APIs for your applications
Your marketing teams work from the web interface. Your developers plug Efidem directly into your CRM, your ERP, or your business applications.
Create your campaigns without coding
An intuitive web platform to prepare, send, and analyze your campaigns, regardless of the channel, individually or collaboratively.
- Contacts and segmentation
- Drag-and-drop or HTML editor
- Reusable templates
- Scheduling of shipments
- Detailed statistics
- A/B testing
Are you already using our current platform? Access Snapshoot
Automate your communications via API
Trigger your messages from your applications and retrieve their status in real time, without rebuilding a routing infrastructure.
- Documented REST API
- SMTP relay
- Status webhooks
- API keys by usage
- Email, SMS, RCS, OTP
- Tracking of each shipment
# Send an SMS in a single request POST https://extranet.efidem.com/api/v1/sms API keyEF.xxxxxxxxxxxx Content-Type: application/json { "Destination": "0600000000", "Text": "Your code: 482913" }
Usages
Automate your marketing and transactional communications
A newsletter and a login code have nothing to do with each other. Efidem manages both, using the channels and the level of reliability appropriate for each.
Marketing
Build loyalty, inform, sell
- Campaigns
Newsletters, promotions and launches, segmented by your contacts.
- Loyalty
Personalized messages at every stage of the customer journey.
- Rich messages
Carousels, images, and call-to-action buttons directly within the messaging app.
- Customer Relations
Service information, surveys, and institutional communications.
Transactional
Triggered by your apps
- Notifications
Order confirmations, shipments, account alerts.
- Appointments
Automatic confirmations and reminders to reduce no-shows.
- Security
OTP codes and two-factor authentication via email or SMS.
- Documents
Invoices, statements, and custom attachments, by email or by mail.
Deliverability and tracking
Maintain control over every shipment
Sending a message does not guarantee it will be received. Infrastructure quality, sender reputation, and compliance with security standards make the difference.
- Authenticated domains
SPF, DKIM, and DMARC configured and verified to protect your sending reputation. Our guide
- Status by recipient
Delivered, opened, clicked, bounced or complained: every message is tracked.
- Monitoring and webhooks
Real-time analysis and automatic event reporting to your systems.
- Support
A team to help you diagnose and resolve a block by a carrier or email provider.
Why Efidem
French technology designed for your communications
- 2011
A French publisher
Our technologies have been developed in France for over fifteen years.
- FR
Hosted in France
Solutions hosted in France and designed with GDPR compliance in mind.
- Web + API
For all your profiles
The same technology for marketing, communication, developers, and IT.
- Human
An accessible team
A contact person who knows your file, reachable by phone. We adapt the solution to your needs, not the other way around.
Case studies
Solutions tailored to your business needs
Streamline communication for a social housing landlord
How a landlord optimized information campaigns for tenants by combining multiple channels.
Read the case study
Secure access with a confirmation code
How a healthcare actor strengthened the security of access to its customer portal with email login confirmation.
Read the case studyLet's talk about your communication flows
One-off campaign, email, SMS, RCS, postal mail routing or API integration: discuss your needs directly with our team.
No commitment · Team based in France
