After more than 10 years in telecoms and SAAS software publishing, a team of enthusiasts founded Efficience Dématérialisation SAS in 2011, a SaaS software publisher specialized in the messaging & customer relations.
Our teams imagine & develop in France innovative technologies, high performance and safety with the main aim of improving and simplifying corporate communication processes and customer relations.
After just a few years in business, EFficience Dématérialisation had already convinced several hundred French, Belgian and Swiss companies that our European emailing and SMS API-based SAAS software could compete with international market leaders such as Twilio, Mailchimp or Synch. The implementation of the RGPD in 2018 has propelled the company into new horizons.
In 2020, COVID forced the dematerialization and digitization of certain business processes and accelerated the practice of telecommuting, creating new technological challenges to which the company and its SAAS software quickly responded.
Since 2015, our flagship product efisend, SAAS software has convinced thousands of email, emailing and SMS users since 2024, Snapshoot makes our vision of digitalization a reality.
We can help you with all your professional messaging and customer relationship multichannelwith a focus on performance, safety and personalization.
Our solutions, our SAAS email, emailing and SMS software are designed to meet the needs of SMEs, ETIs and large corporations. Easy to deploy, they are 100 customizable % to adapt to your business processes, technical constraints and communication objectives. Whether you need to send one-off marketing campaigns, or an automated mailing system using APIour platform adapts to your organization.
Many of our customers benefit from dedicated infrastructure, hosted and maintained on our secure cloud. SMTP servers independent databases, routing SMS customized: this configuration, based on SAAS software, allows you to maximum flexibility and guarantees confidentiality, performance and scalability.
These tailor-made platforms are ideal for multi-entity groups, as they facilitate the pooling of tools, while at the same time permitting a high degree of flexibility. specific developments for each entity or subsidiary. The result: greater operational efficiency and accelerated dematerialization of business flowsin compliance with technical and regulatory standards.
With this flexible and robust SAAS mode, we were able to technology, listening and support to make every project a sustainable growth lever on our SAAS software.
Digital is not inhuman! It's a way of consolidating the ties that bind companies to their customers, and creating new ones while optimizing budgets. Is strengthening ties a crucial element for you?
SAAS mode, digital should be the present for everyone, but it really is only for a few. We strive to support our customers in this migration by doing our utmost, both technically and in terms of customer relations.
Digitization in SAAS mode is not just about adopting new tools: using a SAAS software means rethinking the way we communicate, sell and build loyalty. By making interactions more fluid, targeted and measurable, it enables even the smallest companies to act with the efficiency of the largest. Every campaign, every message becomes an opportunity to deliver value at the right time, to the right person.
We believe that SAAS software technology should remain at human level. That's why we design easy-to-use, accessible and customizable solutions based on SAAS software. Our mission is to make digitalization tangible, useful and profitable for our customers, without jargon or unnecessary complexity via our SAAS software. We don't sell digital for digital's sake, but for its real, tangible and measurable benefits in customer relations, while complying with CNIL and RGPD regulations.
A SaaS software (Software as a Service) offers very tangible advantages over traditional locally-installed solutions or fragmented systems. With a SaaS solution, there's no no complex software installation to manage, There's no physical infrastructure to maintain, and above all no manual updating - everything is done automatically in the cloud. This means that your teams can access the platform from anywhere, simply with a browser and an Internet connection, and benefit from the advantages of the cloud. latest features without service interruption. The SaaS model also offers great pricing flexibility, with scalable plans that adapt to your real needs, which is particularly interesting for SMEs and large enterprises that want to control costs while gaining access to a powerful, secure solution. .
With SaaS, users benefit from a more flexible uniform, synchronized experience All teams work on the same version of the software, reducing integration errors and ensuring smooth collaboration between marketing, support and IT departments. This collaborative approach is essential for effective business-to-customer communication, as it enables messages to be harmonized, performance dashboards to be shared, and actions to be aligned with clear business objectives.
One of the major advantages of a SaaS model such as Efidem is its modularity It's not a one-size-fits-all solution, but a platform that can be adapted to suit your needs. tailored to your specific needs. Whether you're looking to manage complex email campaigns, automate communication flows via API, send transactional SMS or organize multi-channel notifications, your software adapts to your use cases. Thanks to optional modules, API connectors and intuitive interfaces, you can activate only the features you need, when you need them .
Customization goes even further, with the option of configuring your own workflows, defining advanced contact segments, or integrating the platform with your in-house tools (CRM, ERP, web applications, etc.). This interoperability allows you to automate time-consuming manual tasks and reduce human error. For example, an order confirmation message can be sent automatically as soon as a customer makes a purchase, or an appointment reminder can be triggered based on a status change in your database - all without your team having to intervene manually.
In a world where digital communications are essential, the data security and technical performance cannot be overlooked. As SaaS software hosted on modern cloud infrastructures, Efidem benefits from a high availability, We offer a comprehensive range of services, including ongoing maintenance and advanced security systems to protect the integrity of your data and that of your customer users. Regular updates include security patches, performance enhancements, and adaptation to new standards, without you having to manage anything on the customer side. .
The SaaS platform also ensures scalable dispatch volume management, This is essential for large-scale marketing campaigns or transactional notifications. Integrated monitoring tools enable you to quickly detect any anomalies, optimize resource use, and adjust your campaigns to maximize efficiency. Real-time dashboards provide you with key indicators (open rates, clicks, conversions, bounces) that help you make informed decisions and refine your strategies.
Adopting a SaaS solution like Efidem also means embracing a sustainable growth strategy. The SaaS model is particularly well suited to companies that want to centralize their actions, harmonize their communications, and build solid relationships with their customers and prospects. By automating communication processes, you free up time for your teams, reduce operating costs and increase the impact of every interaction with your contacts.
SaaS also makes it possible to exploit data intelligently: your historical performance, user behavior and campaign results are used to optimize your future actions, creating a virtuous circle of continuous improvement. This data-driven approach is a significant competitive advantage in a market where data-driven decisions are the norm. By choosing a robust, secure and scalable SaaS platform like Efidem, you position your company strategically for growth, customer loyalty and operational efficiency.
